At Incogia Shop, we are committed to processing and delivering your orders as efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products through Incogia Shop.
1. Order Processing
After you successfully place an order, Incogia Shop will process your order and prepare it for shipment.
Orders are generally processed within the timeframe indicated on the product page or during checkout.
Processing times may vary depending on:
Product availability
Order volume
Product type
Payment verification
Customer information
Weekends and holidays
An order may not be processed until payment has been successfully confirmed.
2. Shipping Time
For eligible physical products, Incogia Shop aims to deliver orders within up to 7 days after the order has been processed and shipped, depending on the destination and shipping method.
Estimated delivery times are not guaranteed and may vary due to circumstances outside our control.
Possible causes of delays include:
Shipping carrier delays
Severe weather
Holidays
Customs processing
Incorrect or incomplete shipping information
Transportation disruptions
High shipping volume
Other unforeseen circumstances
3. Shipping Costs
Shipping charges, when applicable, will be displayed during checkout or otherwise communicated before the order is completed.
Shipping costs may depend on:
Delivery location
Package size and weight
Number of items
Shipping method
Applicable promotions
Free shipping may be offered for selected products, orders, destinations, or promotional periods.
4. Shipping Destinations
Incogia Shop may offer shipping to selected locations.
Available shipping destinations may vary depending on the product, shipping carrier, seller, or other logistical conditions.
If a destination is unavailable during checkout, the order may not be eligible for delivery to that location.
5. Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information.
Before submitting an order, please verify:
Full name
Street address
Apartment, suite, or unit number when applicable
City
State or province
Postal or ZIP code
Country
Phone number when required
Incogia Shop is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
6. Order Tracking
When tracking information is available, Incogia Shop or the applicable shipping provider may provide a tracking number or tracking information.
Tracking information is provided by the shipping carrier and may take some time to become active after an order has been shipped.
Carrier tracking information may be more accurate than estimated delivery dates displayed during checkout.
7. Delivery Attempts
The shipping carrier may make one or more delivery attempts depending on its policies.
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or another delivery issue occurs, the carrier may:
Attempt delivery again
Hold the package at a designated location
Return the package to the sender
Provide instructions for arranging another delivery
Additional delivery charges may apply in certain circumstances.
8. Lost, Stolen, or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
Your mailbox or usual delivery location
Around your property
With household members
With neighbors or building management
Any delivery instructions associated with the order
You may also contact the shipping carrier using the tracking information provided.
If the package remains missing, contact Incogia Shop so we can review the situation and determine whether additional assistance is available.
Incogia Shop may require information from the shipping carrier before determining an appropriate resolution.
9. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and product as soon as possible.
We recommend taking photographs or videos of:
The shipping package
Shipping labels
Damaged packaging
The product
Any visible damage
Contact Incogia Shop promptly with your order information and supporting evidence.
Damaged-product claims may be reviewed under our Refund & Return Policy.
10. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Provide:
Your order number
Your name
The email address associated with the order
A description of the issue
Photos of the package and items received when applicable
After reviewing the order, Incogia Shop may provide a replacement, missing item, refund, store credit, or another appropriate solution.
11. Customs, Duties, and Import Fees
For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
Incogia Shop does not control customs authorities and cannot guarantee how long an international shipment will remain in customs.
Customers are responsible for complying with applicable import laws and regulations in their destination country.
12. Delivery Delays
Estimated delivery dates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Incogia Shop is not responsible for delays caused by circumstances beyond our reasonable control, including:
Natural disasters
Severe weather
Transportation disruptions
Customs delays
Carrier operational issues
Government restrictions
Public emergencies
Strikes or labor disruptions
Unexpected supply-chain issues
If a significant delay occurs, we will make reasonable efforts to assist you when possible.
13. Digital Products
Digital products do not require physical shipping.
Depending on the product, digital products may be delivered through:
Email
Customer account
Download link
Online dashboard
Activation or access information
Another electronic delivery method specified at checkout
You are responsible for providing a valid email address and maintaining access to your account when required.
If you do not receive a digital product or access information after completing your purchase, please contact Incogia Shop customer support.
Digital products are subject to the applicable provisions of our Refund & Return Policy.
14. Multiple Products in One Order
If an order contains multiple products, items may be shipped together or separately depending on availability, product type, warehouse location, or shipping arrangements.
You may receive more than one tracking number for a single order.
15. Order Changes and Cancellations
Customers should contact Incogia Shop as soon as possible if they need to change an order or shipping address.
Once an order has been processed or shipped, we may not be able to make changes.
If an order cannot be modified, the customer may need to follow the applicable return procedure after delivery.
16. Returned or Undeliverable Packages
If a package is returned to Incogia Shop because it could not be delivered, the customer may be contacted to determine whether the package can be reshipped.
Additional shipping charges may apply when the failed delivery resulted from incorrect or incomplete information provided by the customer.
Refunds for returned or undeliverable packages will be handled according to our Refund & Return Policy and applicable law.
17. Shipping Restrictions
Certain products may be subject to shipping restrictions based on their nature, destination, carrier requirements, or applicable laws.
If a product cannot legally or practically be shipped to your location, Incogia Shop may cancel the affected order and provide an applicable refund.
18. Third-Party Shipping Providers
Incogia Shop may rely on independent shipping carriers and logistics providers to deliver orders.
Once an order has been transferred to a shipping carrier, certain aspects of the delivery process are outside Incogia Shop's direct control.
Carrier-specific terms, tracking information, and delivery procedures may also apply.
19. Contact Us
If you have questions about shipping, delivery, tracking, damaged packages, missing items, or your order, please contact Incogia Shop through the customer support information available on our website.
Incogia Shop
Email: contact@incogia.net
We appreciate your business and are committed to providing a reliable and convenient shopping experience.